We prepared that FAQ with all our customers recurrent questions below to make your life easier ordering with us!
You can also contact us at [email protected] for any request
We usually reply within 48 hours!
DELIVERY & ORDERING
The processing of your order, the manufacturing of the products and the delivery (free) requires our team a default delay of 10 to 28 days for Metropolitan France: for some products the delay can be higher, in this case we try to display it on the product sheet when it is possible for us.
For all unmentioned countries: the delay/duration default is 45 days to 60 days+, however when we have a better specific estimation we write it on the product page itself.
We do our utmost to ensure that you receive your order as quickly as possible, without compromising the quality of our goods.
Delivery times are different for addresses outside mainland France and may therefore be longer (e.g. Switzerland…). In this case, do not hesitate to contact us before placing your order.
ATTENTION: In exceptional cases (Covid-19 or new viruses or new variants, commercial or computer war or territory, blockage of international trade or the Suez Canal, floods or natural disasters, strike of the post office or truckers or ships or any other trade or part of the supply chain that can impact us, end of year celebrations…) the delays may be longer.
If you have any doubts or need more information, please contact us at [email protected] before placing your order.
If your order includes more than one item, they may be sent separately, depending on stock availability and shipping warehouses. Don’t worry, your package will arrive shortly.
Cancellation & Return
Yes, as long as your order is not “In process
It is possible to cancel your order! If the order is already being prepared, the cancellation fee will be 40% of the purchase price.
Do not hesitate to contact us by e-mail at ecomtreasure.o[email protected]: our team will do its best to meet your needs!
We are only able to accept returns in the event of a proven product defect.
Our products undergo strict quality controls before each shipment. However, if your products have any kind of manufacturing defect, please send us a photo of the product in question (in the original packaging if possible) to [email protected] along with your order number. To be eligible for a return, your item must be unused and in the same condition as you received it.
The “HTTPS” in the URLs of our shop testifies to the quality of our services. HTTPS is the variant of “http” secured by the use of SSL/TLS protocols. HTTPS is used to protect the financial transactions of e-commerce sites. As e-merchants, we are aware that the use of SSL is becoming a must nowadays. It is the best way to protect your data and to protect you from hackers and identity theft.
Visually, the SSL certificate is represented by a padlock that appears in the url bar of the web browser. It is also represented by an “s” which stands for “secure” and which is added to the “http” protocol on the website in the address bar.
Your security is our priority: our site only offers secure and safe payment methods.
We accept :
– Credit cards
– Debit cards
Our products are stored in several warehouses in various locations around the world.
The warehouse differs depending on the product model, size or colour.