Return and Refund PolicyOur policy is 14 days. If 14 days have passed since you received the product, we cannot offer you a refund or exchange unfortunately.
If, on weekdays, you change your mind within 24 hours of placing your order, we will refund you directly.
We only process orders 24 hours after they have been placed so that we can amend errors and changes of mind by customers. After this time, if the order has been processed, we will not be able to refund you for a change of mind until the product has been delivered, received and returned to the address provided.
To qualify for a return on your order, your item must be unused and in the same condition in which you received it. It must also be in the original packaging in order to be returned at your expense to the address we will provide.
There are several types of products that cannot be returned. We do not accept returns on products for intimate or sanitary use. Gift cards are also non-returnable items.
In order to make a return, we will verify that it is your order via your order number and/or any information you used when placing your order. This will most likely be your email address.
In order for your return to be validated, there are two possibilities. We acknowledge receipt of the package at the return address we have given you, or you send us a scan or photo as proof that the package has been returned to the address you have given us. In the first case, the shipment should not be sent to the manufacturer’s address. In the second case, a postal receipt or shipping ticket may be accepted.
We may ask you to wait until we have received the goods, rather than sending us proof that the return has been made. This is because in the case of a refund claim, an inspection of the package may be necessary. This inspection will take place before we process the refund if there is a refund.
If you receive an item and say that the item is in poor condition and you would like a refund but you refuse to send a photo of the item you received, you will obviously be asked to send the item to a specific address so that the item in your order can be inspected.
Once the package is received, it is only after inspection that the refund will be made (or not). Indeed, after inspection we can see that the item is in good condition. And we will inform you of this via a photo and/or video and in this case, we will refuse the refund.
This may seem like an excessive procedure. However, some people have been dishonest and based on past experience, we can no longer take the word of our interlocutors. We are sorry about this and we want you to know that we do our best for every return and every refund request.
For all refunds, an amount of 2€ will be deducted per order. This is to cover the costs of the payment platforms and processors.
In the case of a refund, once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will then also inform you of our decision as to whether we approve or reject your refund request.
If your refund request is approved, it will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain time period. This time frame is not within our control. And we will notify you as soon as the refund process is initiated on our end.
If the refund is late or missing, check your bank account first. Only then contact your credit card company. There may be a delay before your refund is officially posted.
Then contact your bank. This is because there is a processing time before a refund is posted.
After these two steps, if you still have not received your refund, please send an email to [email protected], The customer service team will ask you if you have completed both steps. If you have, the customer service team will check the database.
We are sorry to ask for these steps, but we want to give maximum attention to your requests. And we lose a lot of time when the application is not preceded by certain steps. We want to give maximum attention to the requests we receive.
In the case of sale items, if there is a refund, the refund will be made on the price of the item on sale and therefore paid by the customer and not at the price in normal period.
In the case of exchanges, we will only replace an item if it is defective or damaged. If you wish to exchange it for the same item, please send us an e-mail to [email protected].
In the case of gifts, the item you wish to return, if sent directly to you, you will receive a gift credit of the same value as your return. Again, only when we have received the item will a gift certificate be emailed to you.
If the item was not identified as a gift at the time of purchase, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift buyer and they will know that you have returned the item.
For returns, you will be responsible for paying your own shipping costs. These shipping costs are non-refundable and if you receive a refund, the return shipping costs will be deducted from it.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item worth £30 or more, consider using a delivery service that allows you to track the shipment or ensure delivery. We do not guarantee that we will receive the item you return.